Help

COVID-19

Are Currys PC World stores open?

All UK stores are closed, however their website remains open for ordering.

What measures are in place for delivering products safely?

Currys PC World, like all retailers are experiencing some challenges as they consider the safety of their supply chain colleagues and customers. No contact deliveries are in place and all installation services have been suspended.

Can I redeem my collection card online?

All collection cards can be redeemed online.

I have a collection card that I have not redeemed – can I cancel it?

Any unused collection card can be cancelled during the current Covid-19 outbreak. Please contact enquiry@homeelectronicsolutions.co.uk with your request and our team will respond as soon as possible.

Is the scheme still operating?

Some client organisations have taken the difficult decision to suspend the scheme for the time being. Please check the website for further information.

General

What is a Salary Sacrifice?

A Salary Sacrifice, or Optional Remuneration Arrangements (OpRA) as they are now known, is a cost effective means of employees accessing goods or services.  An employee agrees to give up part of their salary in exchange for these goods or services, such as a car from Fleet Solutions (www.nhsfleetsolutions.co.uk) or in this case home technology. The benefit of this is that you will make savings on your National Insurance and pension contributions – ultimately it is an opportunity for you to save money on home technology and spread the cost, with no deposits or hidden payments.

To obtain no obligation quote and a breakdown of costs to how much this would be for you, please sign in to our website or register an account if you are a new user.

What is a VPD Code and where can I find it?

A VPD (Virtual Private Database) code is a security measure put in place by all NHS Trusts. The code is unique to which NHS organisation you are employed by.

If your employer is not an English NHS organisation you may need to call us to request your VPD code.

VPDs are normally located on the front cover of your NHS pay slips at the bottom right hand corner, usually within the 2nd and 3rd lines of text. All VPD numbers are 3 Digits – see the diagram below:

Why is my National Insurance number already in use or invalid?

For security reasons you can only register one account on our website. We use your National Insurance number to ensure no duplicate accounts are created. If you have tried to create an account already please use the "I can't remember my password" option and we will email a new password to you; this along with the email address you registered with will enable you to log into our website.

Please ensure you are using the correct format when entering your N.I. number i.e. 2 letters, 6 numbers, 1 letter (AB123456C). This can be obtained from your payslip.

I have forgotten my password.

In this case please use the "I can't remember my password" option when trying to log in. This will automatically send you a new password to the email address you registered with.

I no longer have access to my registered email address.

If you know your login details please login and change your email address in the Account menu. If you cannot remember your password and no longer have access to your registered email account please use the "I no longer have access to my registered email address" option when trying to log in.